• Dec 12, 2024
• Case Studies

25T Overhead Crane for Australian Conveyor Company

Yuantai has supplied a 25 ton double girder overhead crane to a well-known conveyor manufacturer, PROK Pty Ltd.

Introduction to the Client

This client is a famous conveyor manufacture in Australia, and they offer advanced solutions to mines, ports, and large-scale bulk material processing facilities. They look to us for reliable solutions.

As a key supplier of industrial cranes, we aimed to provide a solution tailored to their specific needs while addressing logistical challenges and maintaining the highest quality standards.

Understanding Customer Needs

Understanding the unique requirements of each customer is critical to providing efficient lifting solutions. In this situation, our team collaborated extensively with the client across a series of consultations and technical exchanges to better understand their operating issues and expectations.

1. Capacity and Design Suitability: The customer stressed the need of operating securely with a maximum load of 25 tons. To meet this need, the crane system needed to have strong structural integrity, reliable lifting mechanisms, and superior motion control. The design also needs to provide precise load handling over long periods of time, allowing for smooth and accurate positioning of large goods in a high-frequency work environment. Safety margins, load spectrum calculations, and fatigue resistance were critical components of design validation.
2. Customization: Beyond basic capacity, the project required a significant level of customization. The customer sought modifications to improve operational stability, such as dual-speed hoisting and micro-speed travel modes for precise load placement. The user interface was also designed for easy control, with a wireless remote and an ergonomic pendant configuration. In addition, the trolley structure and bridge span were modified to accommodate site-specific clearances and workflow requirements.
3. Compliance and Testing: Given the client's mission-critical operations, compliance with international standards such as ISO, IEC, and Australian Work Health and Safety Regulations was required. Before shipment, our production team performed extensive quality checks and load testing, including functional tests at 125% of rated capacity. Detailed testing records, compliance certificates, and inspection documents were provided to help the client with its internal approval processes.
4. Shipping Feasibility: The customer had valid worries about the transportation of huge crane components to Australia. To overcome this issue, our engineering and logistics teams cooperated on a modular shipping strategy. The crane construction was separated into container-friendly components with strengthened packaging, reducing the likelihood of transit damage. We also organized for door-to-door logistics support, which included customs clearance, route planning, and coordination with local unloading personnel, to ensure a smooth delivery experience.

Challenges and Solutions

Addressing Shipping Concerns

One of the primary challenges was his uncertainty about our capability to deliver the crane to Australia. This concern was particularly significant, as international shipments often involve complex processes, including compliance with local regulations and ensuring safe transit of heavy machinery.

To alleviate these concerns, we implemented the following measures:

1. Third-Party Verification: We encouraged him to commission an independent company to inspect and test the equipment before shipment. This ensured transparency and built trust.

2. Showcasing Previous Successes: We provided detailed case studies and testimonials from Australian clients who had successfully integrated our equipment into their operations.

3. Comprehensive Documentation: We shared relevant shipping and compliance registers, ensuring the client had access to all necessary records for regulatory approval.

These actions demonstrated our commitment to meeting his expectations and successfully addressed their logistical concerns.

Ensuring Equipment Quality

Another key concern for him was the quality and performance of the crane. They required extensive testing to verify that the equipment met stringent operational standards. The tests included:

• System Functionality Testing: Verifying the proper operation of all systems under various scenarios.
• Stability Testing: Ensuring the crane could handle its maximum load without compromising safety or performance.
• Usability Testing: Evaluating ease of operation and integration with existing workflows.

Our team conducted these tests meticulously, documenting the results and sharing them with our customer.

Conclusion

Although there were some problems and challenges during the cooperation, they were inevitable. The happy thing is that the team of our customer and our team have been working hard to reach the cooperation.